Refund Policy

This Refund Policy outlines the terms under which Vedion ("we", "us", or "our") may issue refunds for subscriptions to the Vedion Execution Risk Audit platform (the "Service").

1. Subscription Plans

Vedion subscriptions are billed annually in advance. By purchasing a subscription, you agree to pay the applicable fees for the selected plan period.

2. Refund Eligibility

2.1 Full Refund (Within 14 Days)

If you are unsatisfied with the Service, you may request a full refund within 14 days of your initial subscription purchase, provided that:

• No audit has been completed (i.e., no survey has been fully closed and scored).
• Fewer than 10 survey invitations have been sent.
• You have not downloaded any audit reports.

2.2 Prorated Refund

After the 14-day window, refunds may be issued on a prorated basis at our discretion, considering the remaining subscription period and usage of the Service.

2.3 No Refund

Refunds will not be issued in the following cases:

• The subscription has been active for more than 90 days.
• An audit has been completed and reports have been generated.
• The account was terminated due to a violation of our Terms of Service.
• The request is made after the subscription period has ended.

3. Plan Changes

If you upgrade your plan mid-cycle, the prorated difference will be charged immediately. If you downgrade, the adjustment will be applied to your next billing cycle. No refund is issued for downgrades during the current billing period.

4. Cancellation

You may cancel your subscription at any time through your account billing settings. Upon cancellation:

• Your access to the Service continues until the end of the current billing period.
• No further charges will be made.
• Your data will be retained for 30 days after the subscription expires, after which it may be permanently deleted.

5. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your registered email address.
• The reason for the refund request.
• Your subscription plan and purchase date.

Email: hello@vedion.co

We will review your request and respond within 5 business days. Approved refunds will be processed to the original payment method within 7-10 business days.

6. Service Credits

In some cases, we may offer service credits instead of monetary refunds. Service credits can be applied toward future subscription renewals or plan upgrades and are valid for 12 months from the date of issue.

7. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis, particularly in situations involving Service outages, billing errors, or other circumstances beyond your control.

8. Contact Us

For refund-related inquiries, contact us at hello@vedion.co.